Privacy Policy

Your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use and protect it, and what your rights are in relation to the processing of personal data, in accordance with the applicable regulations of Bosnia and Herzegovina, including the Law on the Protection of Personal Data of BiH (“Official Gazette of BiH”, No. 49/06, 76/11 and 89/11).

1. Who are we?

This website is owned and operated by:

Babilon Guest House
Svale bb
79101 Prijedor, Bosnia and Herzegovina

📞 Phone: +387 65 603 099
📧 Email: prenociste.babilon@gmail.com

2. What data do we collect?

We may collect the following categories of data through this website:

• Data that the user voluntarily enters via the contact or reservation form:

  • first and last name

  • phone number

  • email address

  • arrival and departure date

  • number of people

• Data that the user provides us when contacting us by phone, Viber or WhatsApp

• Technical data:

  • IP address

  • device type

  • operating system

  • internet browser

  • date and time of website access

• Data collected through cookies and similar technologies (more details in the Cookie Policy)

3. Purpose of data processing

We use your personal data exclusively for the following purposes:

• responding to user inquiries and messages

• processing requests for accommodation reservations

• communication with guests before, during and after their stay

• improving the quality of services and user experience

• statistical analysis of website visits

4. Legal basis for processing

The processing of personal data is carried out on the basis of:

• Your voluntary consent

• legitimate interest of the website owner (e.g. communication with guests, service improvement)

• legal obligations, where applicable

5. To whom data may be disclosed

Your personal data will not be passed on to third parties without your consent, except in the following cases:

• technical service providers (hosting, website maintenance)

• to competent state authorities, when required by law

Data is not sold, rented or transferred to unauthorized third parties.

6. Your rights

In accordance with the Law on the Protection of Personal Data of BiH, you have the right to:

• request access to your personal data

• request correction or addition of inaccurate data

• request the deletion of personal data, where there are legal requirements for this

• restrict or object to data processing

• file a complaint with the Personal Data Protection Agency of Bosnia and Herzegovina

7. Data protection

Babylon Hostel takes all reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse or unauthorized disclosure.

8. Data retention period

Personal data is stored only for as long as necessary to achieve the purpose for which it was collected, unless applicable regulations require a longer storage period.

9. Use of cookies

This website uses cookies to improve functionality and user experience. More information can be found on the Cookie Policy page.

10. Privacy Policy Changes

We reserve the right to change this Privacy Policy at any time. Any changes will be posted on this page and will be effective on the date of posting.

11. Contact

For any questions, requests or exercising your rights regarding your personal data, you can contact us via:

📞 Phone: +387 65 603 099
📧 Email: prenociste.babilon@gmail.com